I just told myself, I'm back
Wow! It's been a minute or two since I've visited my own blog! It's good to see some people have visited and posted some comments. I appreciate that and I will return the favor asap. Where do I start?
Well, I love people! And I love my clients my clients even more! But one thing I've really learned as a guy that is very young in the business is that you and your client must share the same vision. And it all comes in the first conversation you have with that person, whether it's over the phone or in person. I think what clients want to hear from a Realtor is that we are honestly going to help them. In addition, I believe as Realtors....we have to believe that we can help them. All of this can be determined from the first conversation, or at least the first time you have an in depth discussion.
What I have learned is that most people don't care how many millions of dollars you have sold...or not. Truth be told, most people will establish a relationship with a person they trust. They want to see how well you listen to what they want. I’ve talked to many Realtors and they agree that most of the clients that don’t come from a personal referral, are clients that have not dealt with any other Realtors. In other words, they give us a brief overview, kick the tires and say "I’ll take ‘em". Now what you do after the initial overview is key.
I’ve dealt mostly with first time buyers. It is so important to get across a clear understanding of the home buying process to the first time home buyer. I think this is where I do the most talking for the duration of my relationship with the client. I don’t talk about what I’ve done or my numbers for the 2nd quarter....I am exclusively talking about them. What they should expect, what closing costs are, financing options, what is a home inspection and how does it help them, replacement costs. All the things that tend to get a hand raised in the middle of the deal followed by a "I thought....."
Somewhere between sipping your iced tea and answering a question or two, you begin to know who your client is and vice versa. At that point, most people will start to develop in their minds what they want you to do for them as their Realtor. Shortly after that they will express it. All we have to do as a Realtor, is deliver. Despite the many facets this great business has, this is still a service business.
Well, I love people! And I love my clients my clients even more! But one thing I've really learned as a guy that is very young in the business is that you and your client must share the same vision. And it all comes in the first conversation you have with that person, whether it's over the phone or in person. I think what clients want to hear from a Realtor is that we are honestly going to help them. In addition, I believe as Realtors....we have to believe that we can help them. All of this can be determined from the first conversation, or at least the first time you have an in depth discussion.
What I have learned is that most people don't care how many millions of dollars you have sold...or not. Truth be told, most people will establish a relationship with a person they trust. They want to see how well you listen to what they want. I’ve talked to many Realtors and they agree that most of the clients that don’t come from a personal referral, are clients that have not dealt with any other Realtors. In other words, they give us a brief overview, kick the tires and say "I’ll take ‘em". Now what you do after the initial overview is key.
I’ve dealt mostly with first time buyers. It is so important to get across a clear understanding of the home buying process to the first time home buyer. I think this is where I do the most talking for the duration of my relationship with the client. I don’t talk about what I’ve done or my numbers for the 2nd quarter....I am exclusively talking about them. What they should expect, what closing costs are, financing options, what is a home inspection and how does it help them, replacement costs. All the things that tend to get a hand raised in the middle of the deal followed by a "I thought....."
Somewhere between sipping your iced tea and answering a question or two, you begin to know who your client is and vice versa. At that point, most people will start to develop in their minds what they want you to do for them as their Realtor. Shortly after that they will express it. All we have to do as a Realtor, is deliver. Despite the many facets this great business has, this is still a service business.
